Please note - ANY ITEMS BOUGHT FROM THE CLEARANCE/SALE/IN STOCK CATEGORY - DO NOT QUALIFY FOR EXCHANGE.
Unfortunately there are no exceptions for these items - Exchanges are only valid for import and special order items, with valid proof and reasons for the exchange only
No refunds are offered - only exchange for the same item, or something of the same value or an item that has a price difference and is more - the difference to be paid before
Should you receive your order and you are not satisfied with the product, please feel free to contact us on email or WhatsApp to start to investigation process for
[email protected] or 074 26 999 49 (WhatsApp line only)
Please note you have 2 days to report any problems with your order. So please check your order as soon as you get it in order to avoid this time being invalid.
Any problems applied for after 2 days will not be considered due to reasons of possibility of use already and therefore hygiene being affected.
Kindly state the problem with the proof via a screenshot or photo of the item.
Return, postage, or courier is for the account and arrangement by the customer. It can be sent with the preferred method of dropped of by the customer within the 2 day return application time frame. Kindly assure that you inform us of your method and proof thereof. Upon your return request we will supply you with the physical address to where it needs to be sent.
Please note all returned items must be unworn, undamaged and returned with all original packaging and tags.
Once we have investigated the application and inspected all aspects we will contact you for the option of refund or exchange if your reason is found to be valid.
Please note there is unfortunately no return, exchange or refunds on personal body items, sale or clearance items.
Please make sure that you have checked the size charts provided with the size your order - incorrect or errors on ordering incorrectly will affect the decision on return policies
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