Do you have a return policy? -
Yes we do - please see our return policy link for all info based on return policy,
Do you have a physical store? -
There is a viewing "mini boutique" based in Morgenster Heights, Brackenfell as well as for self collection, however, please note that fittings and prolonged stays are not permitted in accordance with the Covid restrictions. These viewing and collection arrangements are done by appointment only.
Do you hold stock of the items you advertise all the time? -
Yes! All of the items advertised are available - only in the pre-order category are those of past sold out items available for special order and take 7-14 days to arrive...
How do Pre-order items work? -
A 50% pre order deposit is required for these special orders and generally take 7-14 working days to arrive. The balance of the order amount is due before delivery/courier or paid on collection.
Can I collect my own order? - Yes you can however, bear in mind that you will have to collect from Brackenfell, in Cape Town and only once you have been advised that your order is ready for collection
How long does it take to receive my order? -
Please refer to the shipping and courier options for this information,
Why must I pay before my order is delivered -
For delivery with courier, Paxi or Aramex we cannot allow for our items to be sent without payment as well as the fact that we need to pay for the actual delivery service too...
How can I have peace of mind that I wont be scammed or that I can trust Carmen Sense Lifestyle Store? - A very valid and perfectly understandable question based on the current state of many dishonest and unprofessional individuals and companies. We fully understand your worry with regard to this issue, please feel free to see our Facebook pages for reference and customer reviews and communication over the last few years.
What methods of payment do you accept? - We accept all online payments with cards or you can do a bank transfer or eft. You can have a look at the payment options section.
Can I pay cash for my order? -
Yes! Sure - however this option is only available for self collection as no couriers will accept cash on our behalf
Crystal Shine Boutique
Carmen Sense Lifestyle
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