FAQ

Do you have a return policy? - Yes we do - please see our return policy link for all info based on return policy, 

Do you have a physical store? - Unfortunately not as we are an online based store only

Do you hold stock of the items you advertise all the time? - Generally not, since we are an online store, we only import and order items as our customers order and have paid

Can I collect my own order? - Yes you can however, bear in mind that you will have to collect from Brackenfell, in Cape Town and only once you have been advised that your order has arrived

How long does it take to receive my order? - Once you have paid for your order and received an order confirmation from us, it will take 7 to 10 working days to arrive. Once it has arrived we will either courier it to you free of charge or you can collect, depending on your arrangements and preferences.

Why must I pay before my order is processed ? - Due to the fact that we are an online store, we need to pay for the items and import them if need be before we get them - so we therefore need your payment as an official order commitment.

How can I have peace of mind that I wont be scammed or that I can trust Carmen Sense Lifestyle Store? - A very valid and perfectly understandable question based on the current state of many dishonest and unprofessional individuals and companies. We fully understand your worry with regard to this issue, please feel free to see our Facebook pages for reference and  customer reviews and communication over the last few years. 

Crystal Shine Boutique

Carmen Sense Lifestyle  

Carmen Parratt

What methods of payment do you accept? - We accept all online payments with cards or you can do a bank transfer or eft.  You can have a look at the payment options section.

Can I pay cash for my order? - Unfortunately not as we are an online store and all orders need to be paid for in full before your order is processed, therefore no cash can be accepted.

 

 

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